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Frequently Asked Questions

Do I need to prepare for my massage treatment?

It is advisable to meet your treatment with an open mind and a clean body. It may not always be possible to shower or remove any make-up before a treatment but it is encouraged. If you are clean before a treatment, the oils used can benefit the skin significantly and it is a lovely addition to the overall healing process. You will be required to remove any jewellery (and make-up, if your treatment involves a face massage). It is also standard procedure for your therapist to start any full body treatment by cleansing the feet. Not only is this hygienic but it is also a ritual which signifies the start of a treatment. If you would rather not have oil applied to your face then please make this clear to your therapist. Equally, if you would like oil applied to the scalp during a head massage, this can rejuvenate and hydrate the scalp, benefiting the hair follicles.

What should I expect from a treatment?

The treatment that you choose will be explained and tailored to your individual needs. After care advice and any contra-actions (side-effects) that are quite normal to experience, will also be explained. There will be a full (free) consultation before each treatment along with a consultation form to sign. If you have any medical conditions, allergies or uncertainties, these will be addressed before your treatment. An initial treatment will build an holistic profile of you through listening to you and to your body. Further treatments will then be tailored into a treatment plan for your wellbeing whilst targeting tension, blockages and the effects of stress or anxiety.  

The treatments offered by Well Being are about healing - be that from stress, anxiety, acute or chronic pain, musculoskeletal issues or from something more profound in nature. Well Being adheres to a strictly professional, ethical and moral code of conduct and will refuse treatment to anyone under the influence of drugs or alcohol, to anyone who displays inappropriate or abusive behaviour or to anyone who has not given their full consent.

How do I know which treatment to choose?

There are a range of benefits from every massage treatment offered. If you are unsure of which might suit your needs best, talk to your therapist. The Swedish Massage is a good, initial, overall treatment if you are new to massage. In any case your treatment will always be tailored to your needs according to the free consultation preceding the massage.

Do I need to remove all my clothes for a massage?

The training that any fully qualified massage therapist completes in the UK requires the client to wear underwear. A man will ideally wear briefs rather than shorts and a female will need to remove her bra. The use of towel or sheet draping - a skill in its own right - is an extension of the treatment which is very holding and directs the flow of the massage. This way, you know at all times which area of the body is being treated. Your therapist will not break contact with you throughout the treatment - unless you are receiving a massage which involves thermo-therapy, or if the therapist informs you that they will be breaking contact for any other reasons, such as to clean hands or equipment. If you have any concerns at all, please feel free to discuss them with your therapist.

Any sexually inappropriate behaviour is disrespectful to the therapist, undermining of the healing treatments practiced and will be met with zero tolerance.

What do I need to prepare for a mobile massage visit?

Your massage therapist will bring everything necessary, apart from towels (unless you have requested these upon booking). Therefore you will need at least two large bath towels and one large hand towel. Well Being suggests that you adjust your heating and lighting in order to recreate a spa-like atmosphere in the comfort of your own home. It is also preferable that you will not be disturbed throughout the treatment for any reason. If you have a particular preference for music or room scent, you can have them ready, otherwise music and scented candles are provided.

I am pregnant. Can I still receive a massage treatment?

In the first trimester of your pregnancy, it is advisable not to seek any unspecialised massage treatments whatsoever.

Massage therapists specialising in pregnancy massage are fully trained to work with you and your growing baby. Well Being is now delighted to offer pregnancy massage for expecting mothers. 

In any case, it is extremely important always to inform any massage therapist of your condition before they treat you.

I have a medical condition. Can I still receive a massage treatment?

Again, it is extremely important always to inform any massage therapist of your condition before they treat you.

All clients will be required to fill out a consultation form prior to receiving a treatment. If you have any medical conditions, you will also be required to contact your GP for permission to go ahead with a massage therapy treatment in line with your medical history. There is a GP permission form for you to sign, along with the consultation form. All information is kept confidentially and in total accordance with the Data Protection Act.

Is there a cancellation policy?

Please give at least 24 hours notice if you need to cancel your appointment. The treatment can then be rescheduled for another time.

If less than 24 hours notice is given, please bear in mind that you may have prevented another client from booking in this time and your payment is non-refundable.

What is the current situation with body therapies during the Covid-19 pandemic?

Having completed online training to understand the Covid-19 virus, its symptoms and how it is spread, Well Being is keeping up-to-date with professional bodies on the latest government guidelines, necessary safety measures (including effective PPE) and risk assessments. At this time, only mobile massage is available and there will be a more extensive consultation at the time of booking. 

Any further questions or concerns, please feel free to get in touch.
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